LACK OF INTEGRITY AND TOTAL DISREGARD FOR CUSTOMERS NEEDS

On the 30th November 2019 (black friday), I went to the House and Home in Westgate mall to buy a Restonic base set that they had on sale. Prior to making the purchase, I specifically informed the sales person that I needed the base set by the long weekend of 14 - 16 Dec 2019 as I have family visiting me. The sales person then proceeded to assure and promise that the set will be delivered by then so I went ahead with the purchase. Today (12 Dec 2019), after two weeks of not hearing from them, I went to the store to find out what was happening as the set had not yet been delivered as promised. The sales person then told me that they had sold over 269 of those base sets across the country and that they were unable to meet the demand of the product and that I will only get my base set in January 2020; this would be two months after the purchase was made. I then asked him to call his manager to sort the situation out as understandably, this kind of service was unacceptable especially when the purchase was made on the re-assurance that delivery would take place within 2 weeks, and now they expected me to wait 2 months. I asked for the store manager hoping that he would be able to remedy the situation. To my disappointment, I was met by a man who was very much unapologetic and unsympathetic to my plead and the whole situation and basically told me that there is nothing that they can do, I must just wait until January 2020. This type of service is totally unacceptable and shows a total lack of consideration for customers needs. I specifically made House & Home aware of my needs and I paid for the item after being assured that the item would be available to me on time. There is absolutely no integrity in their conduct with their customers; they have taken my money knowing full well that they were oversold and were not able to meet the demand of the product. This deliberate pursuit by House & Home of chasing sales at all costs on black Friday having total disregard for customer's needs has ****** me of an opportunity to have gone elsewhere to spend my money for the same or similar product. I can not begin to express how disappointed and appalled I am at this type of selfish conduct by House & Home.