1 reviews | Active since Jul 2015
Its been over a month!!!
I am honestly disgusted with the service i received form house and home Alberton City, i app**** for a contract in the begging of June which was approved almost immediately. i bought a stove and a heater which i am still waiting for a month later!!! i was not told that there was no stock of the stove, only once i called to find out when they were going to deliver was i told that they had no stock of the stove ( who sells something they have no stock of and doesn't even inform the customer?) i was patient and waited. i asked it it was okay if i came to pick up the heater in the mean time and i was told that my heater had been sold :| this is complete and utter nonsense! i called fortune (the sales guy who assisted me) and complained threatening to cancel my contract and the response i got from him was \okay its fine come in and come cancel". i went to the store two weeks ago and i was told that they would deliver in the first week of July. i am still waiting. i called in again today and was told that they still don't have stock and they are not sure when they will have :|. then why was i not told in the beginning?? Most pathetic service ever"""
We acknowledge receipt of your complaint and quote Ref Nr 007058-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
We acknowledge receipt of your complaint and quote Ref Nr 007058-01. We have escalated the matter to Senior Management for further action.
Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office
