Is this what service has become?

Service is a luxury no one can afford these days...It is both dissapointing and disgusting to think businesses can take your money and supply you with below par service. My experience with House and Home Rustenburg must be by far the worst. Ever.<br> <br> I bought a couch from House and Home . I just moved into a new house and was pleased with the couch I recieved. It was deliverd. It didnt take long to discover the couch had a flaw.<br> <br> Sitting on the one side, the person was left with a screeching sound coming from within the couch. It was prominent and did not become any better. I then decided to contact the store to resolve the problem at hand. Little did I know...this would bring about a different set of problems. <br> <br> My couch was picked up and I waited patiently. Two weeks had passed and I could not believe how long this was taking. I then called the store. The lady, Porsche informed me that the part was arriving the next day and my couch would be done by Friday. <br> Friday came and no couch. <br> <br> I then called a week later. Still no one could help. Porsche was not in and the staff in store were not keen to help. Blame shifting took place.<br> <br> Today marks over 3 weeks and I am still waiting...