IS IT BECAUSE I AM BLACK OR WHAT?

<p>Maneger ( Louisa Adendorff ) does not have customer servise especially when she deals with black people. She is so Rude and arrogant. I paid R500 at House & Home Menlyn on the 25 Nov 2016 for them to keep a Radio for me. They cancelled my order without telling me saying that ive taken so long. Consultant phoned me an tel me to come and get my refund but when I got there she said I will only get refund if my information is still on the system since I didnt have a slip. She took my ID an check on the system and my information was still there, date and amount paid,she then went to another office to take my money but she came back saying they need na affidavid from the police to confirm that I paid R500. It was their responsibility to to tell all the requiremets to get refunded before I left home. I then requested to talk to the manager, when she was coming Isensed that shes not gona help me the way she was walking and also the approch was un professional. she didnt even want to listen to my story she just said unfortunatly,I gav them my legitimate ID and drivers licnse but she refused to help, I told them her that I do not know that place and that the consultant said as long as the system shows my payment date and amount ist fine but she said its the consultants fault so I have to suffer just because they are not doing their service well. I need my money and not closer to the police station, when I paid my money they never told me that I must first go to the police to get affidavid first before taken my money now. The consultant know me, I also have SMS from her telling me to come get my money. MANAGER ( Louisa Adendorff )DOES NOT HAVE MANAGERIAL SKIILS AND I SUGGEST YOU TAKE HER TO TRAINING ON HOW TO DEAL WITH CUSTOMERS. I +was just doing some shopping at the mall when I did that payment so when they told me about the police it does not make sence and worse part she doesnt want to listen to my story. I am blaming them for not having informed me about the requirements before inviting me to the shop. They even printed the proof of payment on their system when they punch my ID number but stil they cant give me my money. I was treated unfairly and if I dont get my money paid into my account I will deffinnetly reffer the matter to the Ombudsman. I touht the manager is rude beacuse she was dealint with a BLACK PERSON. I need my money </p> <p> </p>