Insufficient Refund for poor quality Beds

Bought 2 Queen Beds. Poor quality and I struggled to get a Refund. After months of posting on Facebook , numerous emails and phone calls with Alberton Manager they finally refunded. They picked up the beds and days after they made a CASH DEPOSIT in my account. I lost few few hundred rands due to the cash deposit. After speaking to branch Manager again she told me that there is nothing she can do. Tried to contact Regional Manager. NO RESPONSE