INFERIOR PRODUCTS AND FALSE ADVERTISING

We recently purchased a lounge suite from House and Home and was told its on back order as they were waiting for the supplier to deliver. When they Finally came and delivered the lounge suite the first timea day later the arm rest on the 3 seater couch collapsed. I went into house and home & was promised it would be replaced within a week. Two weeks later I phoned and spoke to the Manager who assured me they would come back to me with an answer within an hour. I was then assured me I would receive my new couch that same afternoon only to get home and see the couches don't match. When I phoned screaming cause I have now reach breaking point I was told that the couch that was delivered was the one on the show room floor. So its \footstoots"I told him that I am not happy with the situation"