INCOMPETENCE OF STAFF AT HOUSE AND HOME AS WELL AS POOR SERVICE FROM RESTONIC BEDS

In September 2017 my husband and I went to House and Home Blue Route Mall to purchase a bed. The sales person recommended a bed to us. We asked her whether it was a wise choice considering that both myself and my husband are overweight , to which she reassured us that we would get the required service from the bed that she recommended. 8 months later we have a problem with the bed. The one side of the bed has completely collapsed. We contacted House and Home and they notified the Restonic agent who followed up with a call to assess the damage. After speaking to my husband it was established that the bed we were recommended to buy was NOT SUITABLE for our wieght and that infact it was the bottom of the range. My husband explained to the consultant that on that day in September we had requested a SUITABLE BED FOR OUR WEIGHT and the sale person reassured us that her recommendation was the correct choice. He then agreed that we House and Home replace our bed AT NO EXTRA FEE with a bed of our choice even asking that we rather choose a bed of the same manufacturers but a better quality bed. We were then contacted by the store manager , who was very abrupt and unfriendly. We opted to go to the store personally to choose our new bed and discuss delivery. Upon arriving at House and Home the manager told us that House and Home will not give us A DIFFERENT BED and that we need to take the same bed which he needed to order. We explained that the consultant said we are entitled to a DIFFERENT BED of better quality to which he responded that he would email the consultant and give us feedback. The feedback received is that the consultant NEVER said we can choose A BETTER QUALITY BED and that we need to take the same bed or pay the difference for better bed. We are highly dissatisfied with the service received at House and Home because we trusted the judgment of the sales person who accepted a cash transaction and sold a product of inferior quality. We are highly dissatisfied with the service received after lodging our complaint and manner in which it is being delt with. Why should we be held accountable for House and Home poor recommendation ? It is obvious that the consumers rights are being violated and totally disregarded. We need assistance with this matter PLEASE. Regards Karen Levy