Incompetence and poor service delivery

Pooor customer services from house & home Rustenburg I had to layby a Juliet 3piece couch velvet around the 18th September to secure the couch,i was told the couch is ordered from the warehouse. Come the the 30th September i went to settle the remaining balance and was told my couch would be delivered After weeks of no communication i had to go to the store and only then i was told the couch would arrive today the 13th October,only to get a call that no couch will be delivered cause they FORGOT to load it for delivery from the warehouse ..how is that possible? ,and then the call was hunged up just like that without any conclusion