In the midst of a heatwave, left with no fridge!

I realised in December that my fridge (purchased from H&H in 2013) was not cooling to the correct level anymore. <br> I had purchased an extended guarantee in 2013 and went into House and Home on Sunday the 3rd of January to sort out the problem. They informed me that someone will contact for the repairs. I also updated my address on the system since I had relocated. <br> Eventually after an entire work week, a technician phoned on Friday the 8th of January. They said they would be there between 2 and 3pm, but eventually showed up at 7pm at the old address! 4 hours late! Talk about wasting our time. Eventually they got to our house to establish that there was a leak and they would have to take it in for assessment in the following week. <br> Today they contacted us for the pickup, and once again they were 40min late and AGAIN went to the wrong address! <br> Today is the 12th of January