If only all sales assistants could be like him

On Saturday I had gone to my closest House & Home branch which is N1 city mall and had already identified a refrigerator that I wish to purchase. Upon entering the store I was bombarded by two staff members each dictating to me which make I should rather purchase. This made me quite flustered and it was clear they both were too eager to make a sale. After choosing my refrigerator I asked one of the sales assistants if it is possible to deliver to my home. The sales assistant told me this was possible and would cost me R230. I explained I live less than 10km away, he became combative and stated that this is their policy and cannot be changed. I immediately left the store and went straight to the Tygervalley branch. I approached Mr. Maswazi who assisted right away. He apologized on N1 City's behalf for their poor service and had explained to me that unfortunately that the delivery arrangement is hopefully a temporary arrangement as he understands that they are losing clients because of this. Mr Maswazi was very courteous, patient and friendly, It is refreshing to be assisted by someone who is not just hoping to make a sale, but is committed to assisting clients with all queries.