Iam tired and stressed out

I bought goods early last year on 26Feb ever since I've experienced problems on delivery date my fridge was damage,waited more than a month for replacement,than lockdown starts than my couches and bed gives me problems ive reported my matter as soon as they open by lockdown my matter was only resolved in September last year than in December I've been experienced problems with my bed again report my matter in January this year have been phone from the supplier of house&home they gona exchange it and i made it clear i don't want a exchange cause it will be the second time around I've heard by the shop they not gona refund me they just gona exchange mattress iam still waiting my couches is also a problem as the stitches also come loose and where you rest your arm that part is also broken and your can feel the hood when you rest your arm on it I've been told to send pics for quotation and someone will come and pick it up to be fixed iam still waiting but feel it's unacceptable to spend more than 30.000r for factory fault goods my fridge rubber needs to be fix iam also still waiting KIC did phone me and a job card have been done to fix it but i lost my phone and they couldn't get hold of me