I told the manager how urgent my request is

Did an application on Sunday - Was told all will be sorted by Monday - Monday i was told that only managers can print documents and the manager is not doing it so i spoke to the manager(Ian) - He assured me that he will get the docs to the sales person - I explained that the application is urgent due to a health condition, He said he understood, I spoke to Hertia again and was told il have feedback today but today when i call i speak to Shaun who stated that the application is still pending and no manager is available- I dont need this- I rather take my business elsewere - Ther service is shockingly bad and even when doing the capture on Sunday it took more than an hour - The service is pathetic really .