I am in the process of an application

I am in the process of an application. I missed a phone call from OK Furniture this morning with regards to that application, I haves phoned over 5 times, to each time someone answers the phone - says nothing for a second or two - and then proceeds to put the phone down. I finally got through to someone who apparently has never answered a phone or worked in customer service - she shouted at me “HELLO” three times without even pausing for me to answer her, to then I shouted back and spoke over her. I told her I missed a call with regards to my application, she then changed her tune and kindly transferred me to the “Applications Department” which then asked me to pick a store - and I did- the call then rang one, twice and disconnected. I am absolutely disgusted with OK Furniture’s Service - they obviously do not vet their employees to make sure they have customer service experience and it is very clear they do not care about upholding high standards for their business.