House&Home Managers that that lie!

I bought and paid cash for a double couch recliner and deep freeze on 24 November 2025 for delivery promised on 28 November 2025 (Inv 344328). It never arrived and then was promised 29/11/25. Still nothing arrived. Eventually went into H&H and spoke to Lance, Sales Manager. Supposedly not enough stock arrived and would now be delivered Saturday, 06/12.25. However, whilst driving home later contacted by Sales Manager to say that they had the items and would deliver Tuesday, 02/12/25 as the issue had been escalated to regional warehouse. By 15:30 nothing arrived and I phoned to enquire about deliver. Said was signed out for deliver same day. 16:30 called again and promised that deliver would take place. 17:30 spoke to Branch Manager, Jannie, who said could not say time, but it would be delivered today still. 18:30 called again and Sales Manager said that they were at another house and then coming to deliver. Now 21:15 and nothing. I could have bought from another branch, but having initially enquired from this branch I stayed true to my business ethics and went back to them to my disgust I am now being **** to by Sales Manager and Branch Manager.

This is appalling customer service and had I known that this branch is ********* I would not have gone to them. They could have just been honest and said it would be delivered on 06/12/25...if they could guarantee that date only.

The Tygervalley branch was my other option that had stock available.