House&home Cape Gate mall Nightmare!

I had the worst experience ever with House&home Cape Gate mall! On the 7th of July 2019 I bought a KIC hob, oven, and extractor fan CASH and included delivery. I called before sending my brother to buy the set for me to find out if they had the items in stock, the phone was answered by Betty, she told me they don't have them at the shop but they are at the warehouse so it's fine I can come and pay for the items.

I paid for everything including delivery and was told my products will be delivered on Tuesday (09 July 2017). The date came and went and I had not received no delivery from House&home not even a call to explain what was happening. On Thursday I decided to call them and to my surprise, the consultant (Lusanda) checked my purchase on the system but couldn't find any delivery attached to it and theyou didn't even have the oven in Stock (which I was told by Betty that they had everything).

Lusanda assured me that my delivery will be made on Saturday, she had sorted everything out and that I will get the oven from the shop's display to which I said this was fine. Saturday came and AGAIN went still no delivery. I AGAIN had to call the store, because no one thought I deserved to be notified about my purchase which by now was costing me money! I had carpenters coming to my house to put cupboards in and needed the stove in order to do that. I got hold of Betty on Sunday the 14th of July, she gave me some wish-wash story but at the end told me that she was "giving me HER WORD" that they're going to deliver my stuff on Monday! I told my carpenter to come on Monday because my stove was coming. Surprise surprise, Monday came and went AGAIN but no delivery! At this point I called the store once and and told them to give me back my money. Now I was handed over to Chantel (I think) store manager, she told me I have to wait for the store to have a customer that pays with cash so that they can give me my money! My products eventually came on Tuesday the 16th of July.

Now when I checked my stove on Wednesday after it was installed, I realized that the oven was missing an oven rack and the pan. Now I can't use my oven! I AGAIN called the Cape Gate House&home and spoke to Ruan who is the customer service manager, he actually did ***** to manage this situation! I've been calling the shop ever since then, and every time I called I would either leave a message to have Ruan call me back but he has called me back only once when he told me that he will contact the supplier on Monday and will get back to me! Up until today I haven't been able to get hold of Ruan or anyone else from that store! It's like they know my number and are purposely ignoring me!

This is the most annoying thing ever especially when I have paid for my stove in full and now I'm being given the run around! The service is appalling, I have to call them all the time to find out what's happening even though I was told someone would call me back. I have never written anything on here before but the service or lack thereof that I'm getting from House&home Cape Gate mall is **********!