House n home gateway

I have been to house and home on 31/12/2017, regarding my fridge that had stopped working which has a 4 year warranty. I was told that a technician will come to do repairs during the course of the week. But Noone showed up, I had to contact them over and over to find out what's going on. I eventually called the call center and they advised that they made a mistake with the area we live in. They logged a call to a technician that is in umtata and I live in umhlanga. Anyway i waited for a them to rectify and was told on Saturday the 6th of January they will come to review the fridge. Both myself and husband work on weekends. My husband had waited in the morning and no one showed until he made a call to them. Then was told that the fridge cannot be repaired but needs to be replaced. They advised on the 8th they will sort everything out and will call us. My husband had been calling them everyday for feedback and everyday they say Tomorrow. We were promised a new fridge on Thursday the 11th. We even chose another fridge by another company, paid in the difference and been waiting for it since then. At this point we are extremely frustrated by this kind of service both from Hisense and house and home. We have seen the manager on the 14th. He says he only received the query on the 13th. So what was happening for the past 2 weeks, Noone takes accountability for their job. The manager (Leon) of house and home promised us again that we will receive the fridge on 15th. Yet we still waiting and its the 17th. This is pathetic service. This matter should be resolved within a week. Internal matters should not be the customer's problem. They should have more efficient people working at these stores. They should reimburse us for the delivery we had paid already for the new fridge.. #service failure