House & Home Tokai Worst service store ever

The Store in Blue Route Tokai, are the worst ever. The manager has no idea of service warranty and care less about the customers' losses. Strictly stay away from buying anything from House & Home. Bought a K.I.C. Fridge. The freezer just stopped working 30Dec. It was loaded for the new years' weekend celebrations. Despite photos and a couple of instore visits, it was clear that they do not give a f#ck. It is now a couple of thousand rand of losses in food - meat, fruits and vegetables and a week and half down the line and still no fridge. Despite the assessors' report that it is irreparable and an extended warranty these people still cannot deliver. The manager, whom assisted instore, and was supposed to know the case, declared ghis morning he does not know anything and therd is only a two year warranty....Really!!! The standard warranty period was 5years and the extended warranty added another two years. It's on a contract in writing and still they cannot deliver......This is a case for the consumer Council. Will lay a claim for the numerous calls, fuel and food losses and time to take off from work to go and see them. The switchboard in this branch cuts you off or just Clearly let you hold on until you put it down yourself. Service in this branch is worst than absent by all emlloyees and it is clear that it starts from the bad example of the manager.....STAY AWAY FROM HOUSE AND HOME AND ANY ELECTRICAL EQUIPMENT. Their waranty is a **** and non existing on their products!!!!!