House & Home Shelly Beach/South Coast Mall - a no-go area if you still want peace

When purchasing electronics don't even consider buying at House & Home, Shelly Beach/South Coast branch in particular. I bought a LG ARX10 home theatre system and in less than 2 months it suddenly stopped working. That was still acceptable, I took it back so it can be repaired under guarantee. The problem began when LG started sending me text messages to rate their service level in a form of survey. LG asked if I was happy with the repairs and if the radio is fully functional. That to me imp**** that they have fixed the radio and took it back to House and Home. I called House & Home and they said the radio was with the courier and 3 days later the radio is still with the courier according to House & Home when I called. They had told me that the radio was being fixed at LG in Durban which is a 1.5hr drive to the House & Home Shelly Beach branch but yet it takes more than 3 days to deliver. Mind you it could still take weeks as I am still in the wait. They do not even bother calling to update me, all that they do is wait for me to call and that indirectly tells me that since I have purchased and paid for the item I am more like a bird in the hand and worthless, their focus is now channelled in getting the next bird from the bush. They make you as a customer to feel like nothing but piece of *******. The less said about their sales lady, Sinegugu Mbali the better. A **** who keeps saying I will call you but you wait until you forget, she doesn't call. If there's one thing I regret is throwing my money at House & Home because seemingly that was money thrown away. Their post-purchase customer service level is below average and pathetic.