House & Home *******

On 25th Aug 2018I purchased a patio set from House & Home, Cape Gate Mall after having been advised by the salesperson that it was treated for rust and would last for many years without corroding. 4 days later the first chair had started to rust. I returned this chair and it was replaced.

The entire suite has now corroded badly within just 3 months and is ugly and unsightly. I have returned to the store several times to complain but received no satisfactory response.

A month prior to this purchase I bought a fin heater from the same store. Shortly thereafter one of the casters broke. They took the broken castor and my original receipt and promised a replacement castor. Despite repeated visits to the store I have not received the caster, nor even had my receipt returned - which they appear to have lost.

Over the years I have purchased a lot of furniture and appliances from House & Home, believing I was dealing with a reputable company. Now I feel I have been totally **********.

I would like the caster for my heater replaced, and as for the patio set, I feel a full refund is the only possible solution so that I can purchase one which will not corrode in such a short space of time.

Each time I attend the store the person I last dealt with us apparently absent, hence I can get no satisfactory response.