House & Home Restonic bed

omewhere between 3 to 4 years ago, I bought a bed from House & Home Ko Westgate. It came with a 3-years guarantee (if I’m not mistaken), which has now expired. However, they offered an optional warranty, which I took.

Fast forward to November last year: I contacted House & Home because the springs on the bed started coming out—serious issues. They reminded me the guarantee was over but said the warranty could still help. They then connected me to a lady from Restonic, who said I needed to pay R1900 before May this year to proceed. I paid in March.

Then… silence. No calls, no updates.

I followed up with House & Home, and they kept playing this “we’ll get back to you” game.

Last week, while I was making a payment at House & Home as the loyal customer I am for another bed, I asked about the bedroom suit again. The lady promised to call Restonic that Monday and update me.

Guess what? It’s June now. Still dololo. 🤣