House & Home Potch incredibly rude management

This is a letter I sent to House & Home

Dear Sir/Madam:

On 15th September 2019 I purchased a washing machine from your store. Model of Machine: Defy DTT165 Twin Tub 13kg Meta Price of Machine: R2899.00

The purchase agreement was made at your store House & Home, located at Mooirivier Mall shop 4462, where I was assisted by Cashier (....).

On the 24th October 20019 the Machine stopped working and I complained. I was then called by Adrees who said he would come on the 6th January 2020 to repair the machine, in response I refused for him to come and told him that I would come deliver the machine to the store where I had purchased it and that the machine should be repaired there and not at my place of residence. Upon delivering the machine on the 8th January 2020 I stated clearly that I did not want the repaired machine back as it was too soon after purchase that the machine broke down, that either I am given a brand new machine or a full refund and so refused to sign the “customer repair instruction grv” as I did not agree with stated terms and conditions. I am still to hear from anyone from House & Home regarding the matter. And growing rather frustrated with the service or lack thereof.

I still expect either a new machine or a full refund.

I look forward to your prompt response and resolution to my complaint. I can be contacted on the following number (.........).

I have since been sent from pillar to post, I have been going to the store since the letter was sent through. The floor manager I spoke to yesterday was incredibly rude and unhelpful and told me that I have to wait for the store to have the money so they can refund me. Is this the kind of service people should be receiving from House &Home. I am ver disgusted by the service. You should see how excited the sales people are to sell you stuff in the store, and then when it’s time to pay back your money for their faulty goods it’s a whole run around.