House & Home Matlosana Mall store manager pathetic service to customers

Hi. I purchased a LG Microwave last year July 2024, at Matlosana Mall. The microwave stopped working in March this year 2025. Not even full 7 months and it stopped warming the food. We took back to the store, Matlosana Mall House&Home. We were told ot will be fixed by the end of the week. It's 2 months now, my husband goes now and then to find out. Worse this Matlosana Mall store manager doesn't even get back to us to keep us updated. Today when my husband went there, he just says he doesn't know what is happening at the supplier. Meaning his telling my husband he never called and asked as well as he didn't put pressure on them as well. My husband asked for his regional managers number he said his not allowed. My husband called head office they even agreed that the microwave is still under guarantee. This Store Manager at Matlosana Mall has got an personal issue. I'm taking it personal now. 2 months. Worse I don't have a microwave and haven't received money or even an update from the store for more than a month now. I can insert the screenshot of when last they called us. I am frustrated I've spend money cash it's not on account I lost R3000 at House & Home Matlosana Mall for my microwave. I've spend R40 000 cash purchasing and my bedroom suite was damaged when it arrived I was still lenient to take their R1500 to repair it myself. I should've returned everything the same day. This is the way we save lot's of people's jobs and then we get seen fools.