House & Home. *****

Dvd player was purchased. Had 2 year garrauntee and warrentee. After the first two weeks. Returned faulty samsung dvd player. They said after the fourth time the unit will be replace. It was the sixth time already. They didnt want to give a new unit. After lots of battle and me returning to the store. They didnt want to give a new unit as they promissed. They then go upset and gave me a unit they have been using on display. They didnt want to replace my unit but they sent my old unit back to samsung for a refund or new unit. The manager said it will be a loss to them. Why could they get a replacement or refund from samsung but not me. Now the replacement dvd only has play. Pause. Power on and off. The remote not working now so how am I suppose to skip and playback. Why didnt they give me my new unit as they promised. Si now they sitting with my brand new unit that they must sell because they manager said it will be a loss to them if they give me the new unit. So so unfair. AndI paid cash. And the manager heard the dvd was not right sihe said he cant do anything cause the store will loose. I bought fridge microwave also there. So doesnt matter how much money you spend. You not impor