House & Home Gateway - WORST SERVICE EVER!!!!!

If I could give House and Home Gateway less than 1 star I would. On the 22 June 2020, finalized a HP contract to purchase a 3/4 Restonic base set. However since the store did not have stock I was willing to wait. On the 22 July 2020, the store contacted me to advise I could pick up the base set, which I did. However by Sunday 26 July 2020, I had to contacted the sales assistant Preshlin and advised that the bed was sinking after only 4 days and I wanted to return it. He refused to accept the bed and advised that he would contact the manufacturer. I then spoke with the Sales Manager Sipho who said the same thing. Less than 7 days old and I need to wait for the manufacturer. I angered me even further since my contract was with the store and not with the manufacturer. I then contacted the regional manager Sugan. After an hour Sipho called me and advised i could bring the bed back to the store. I returned the bed and was told that I needed to wait a few days until the manufacturer could exchange the unit. On 28 July 2020 I was asked to collect the new base set which I did. However on the 28 July 2020 as I unwrapped the base set the the base was in a very poor condition. I then contact the store manager Leon as Sipho was not available. I also submitted pictures. Leon advised that I come in to exchange only the base. Once more the on the 29th July 2020, I went in to exchange the base. By the 02 August 2020, the bed was sinking again now only after 4 days. I had reached the end of my tether. I when to the store on Sunday the 02 August 2020 at 09:00am to speak with Sipho, Leon or Preshlin only find that they were not in. I left a message for the store manager to contact him and I also sent an email to the store's email address with pictures of the bed. I did not get a call back. I made the call to the store manager on 03 August 2020 at 12:30 and advised that at this point I wanted to return the bed and cancel the contact and be reimbursed my deposit. Leon advised that he would get back to shortly an confirm when the base set would be collected from my home. After a lot of back and forth between Leon and Preshlin the base set was finally collected on Friday 07 August 2020. I through this was end of the drama with house and home. I had confirmed with Preshlin that I would come to the store on the 09 August 2020 at 09:00 to sign the cancellation forms and to be reimbursed my deposit. When I arrived at the store the branch manager had the audacity to ask me come back later in the day since the store did not have enough money to reimburse me. He further claimed that I did not confirm the time i would come to the store. I advised that Preshlin was aware of the time I would come through to the store. Leon called Preshlin to the front desk and when asked if he was aware I would be at the store at 9:00 he denied it. You can imagine my frustration at this point/ After a few minutes of consultation with some of the admin staff, they sorted out the paper work and refunded me. I am very disappointed with the overall service. Previously to this I was regular shopper at House and Home Gateway. But this experience has left a sour taste in my mouth. When Preshlin wanted the sale he was eager to help even to the point of calling me twice a week before the store got stock to keep me apprised. However when I had an issue with an inferior product they are selling, he as well has his superiors avoided my call. I wasn't going to submit a review on their pathetic service, but this morning the 18 August 2020, i receive an statement via email, reminding me to make payment or my account would be in arrears. WHAT THE HELL!!!!!! When will the awful experience be over.