House & Home Gateway Store poor service and no customer satisfaction ...

Hi All,

I am very disgusted with the service received from house and home gateway branch, I went with my mother-law to purchase a lounge set, i was advise by Mthombeni N the lady who assisted us, they are 3 available, so we asked if we can pay a deposit she insisted we pay the entire amount , so my mother-law had to go to the bank and withdraw R14 000. we she then paid towards the set.... later on we get a call that it is not available its for those customers that lay-by the goods !!!! i was furious as we spend a lot of time attending to their demands which to pay ... then we was told we either take a set on display or we can get a refund, we did ask for a refund, which we waited for two days to get because they could not provide the money in time... which is not our fault , when you wanted us to pay we payed immediately but to get out money back you made us wait , I was disgusted with the manger Sipho who failed to help his employee, they have no process in place... i feel that this needs to be dealt with .. the manger you have managing your store is bringing your store down .. i was advise by a customer waiting in line that when he purchased a big item he had to carry it himself to his car...... what time of service you guys are running ....