House & Home defective couch

Dear House & Home Customer Service Team,

I am writing to formally report a structural defect with a couch I purchased from your store on 30/11/2025.

The armrest is currently detaching from the main body of the couch. This separation is becoming increasingly noticeable and appears to be a failure of the internal fastening or frame, rather than standard wear and tear. As the couch was purchased only a few months ago, this is a disappointing development regarding its build quality.

I have attached photos showing exactly where the armrest is pulling away from the base, along with a copy of my proof of purchase.

Given that this is a structural issue, please let me know how you intend to resolve this. I would like to arrange for a technician to inspect the unit or for a replacement to be organized under the product warranty.

I look forward to your prompt assistance.

Best regards,

Sent email above on the 25/04/26 with no response till this day