House & Home Brits Mall - Worst customer experience EVER

HOUSE & HOME BRITS MALL. What a useless bunch, my advise steer clear. We bought a bed on the black Friday special. This was Saturday 30 November. We were told delivery to our house would be Tuesday 3 December. When we followed up we were told it was on the way, but they could not find it. Will call us back. Nothing. Wednesday 4 December called again. Will call us back. Nothing. Thursday managed to speak to the manager Pieter who was basically full of **** and wind. Will call us back. Nothing. Called them again. This person told us that there is a 2 week backlog on deliveries, and that our bed hadn't even arrived at the depot yet. I drove to the store on Friday to see this Pieter character, but he had ******ed off early, and left the issue to his 2IC. On the system is showed now delivery due on 10 December, however still not arrived at the depot. I cancelled the order and wanted a refund. Up to now I still have not received a single word or a single Rand. Yet at purchase it left my account in seconds. The salesmen who sold us the bed **** to our faces - they must have known about the backlog. Maybe instead of sitting on display furniture eating KFC they should be working at being a little more honest. Now I have missed black Friday deals elsewhere due to this. Fresh mark - you are getting too big for your boots. Your mercenary approach to suppliers as well as your non existent customer service will finish you. I know a lot of people who have suffered similar to me at HOUSE & HOME BRITS MALL. Very disappointing. A customer lost for life.