House & Home Black Friday **** ?

Bought one online Black Friday special to be collected. The transaction went through. Money deducted from my bank account. System said an e-mail invoice and PO would follow……NOTHING!!!!!! Tried e-mailing Customer care, NOTHING. Tried calling Borge on line customer care numbers —- NO CONSULTANT to pick up???? Lines are “too busy”?????? NOW WHAT HOUSE AND HOME? If this happens to me on my one item purchase how many other customers were caught in the same way? If your system crashed…..say so !!!!!!! I want my purchase!