House & Home Baywest - Wesley Manager

Went shopping for a few items on Saturday at House & Home Baywest. Got to the till with my wife and baby ready to pay. First had to sign all their pages to make a purchase. Check everything, amounts all good and correct. Still make jokes saying my baby will be paying etc. They hand me the machine to pay, no amount on the machine (but thinking the paperwork had the correct amount on, so it should be correct) tap and pay. Get a notification, check and see they overcharged me R21,300.00.

We stay calm and ask what now. No, they will do a refund but will take 2-3 working days, and because it’s a weekend it will only be processed on Monday.

Not enough cash on hand to pay me. So what can I do ? Accept their apology and ask for a copy of all the paperwork etc.

Fast forward to Thursday afternoon (4th working day). No ABSA can’t find the money or tell me where it is. Spoke to the branch manager Wesley. “My staff kept you updated , so I see no problem “ Told him I’m coming to the store. Rock up and treats me like a child because I am upset and irritates (I think I have enough reason to be, 21 300 reasons). Now completely ignoring me and won’t give me cash or tell me when I will get my money.

Absolutely useless customer service and the worst so called branch manager.