House & Home

On the 12/1219 I went into the store to purchase a fridge. KIC KBF635ME wot 314L MET FRID. Every nice sales man. Well on getting the fridge home unpacked and all ready. Plugged in and motor sounded good and opened the fridge door. NO LIGHT in the socket. Went into the store the following day. Spoke to the salesman and he said he would order a globe for me. and I must just put it into the socket. I was very upset about this as I am a pensioner and would have expected better service. He proceeded to demonstrate on the same fridge in the store how I was to install the globe. Well he removed the globe from the fridge and the started to show me how to replace the globe. Well this demonstration took 15min and he could not put the globe back. Now by this time the fridge would have started to defrost?????? I was then taken to the service department where the whole story was told again and the lady called her so called rep. I also spoke to who ever at KIC and was told sorry mam House & Home need to fill in a report. I left the store thinking something will happen. I have spoken to the service department on many occasions and was told KIC dealer is closed and we will sort it out. I called again in January 6th and spoke to the service lady who put me thru to the manager. Story told once again. Mam we will sort this out. I got a call from service lady two days later to ask if they could send someone to help me but need to know how far the taxi rank was from my home, he will catch a taxi to my house first...……...What a laugh. NO No No I want KIC to sort this out or give me a new fridge. Two days later I spoke to another manager who told me he would sort this out and he would send someone to put A GLOBE into my fridge. Surpose to be one of their best men to do this. A truck arrived with three men. I am now excited the fridge will have a light in. Well after many tries in trying to get the globe into the socket it did not work and these men would report back to the manager. I called the manager after they left and the manager said he will speak to KIC to send out their tech man to sort this out. To date this is now the 27/1/2020. I have just spoken to the manager who said he cannot believe this has not been sorted out and will get the service lady to call me back now 10.40 now. Lets wait and see what is going to happen. I have not named anybody that I have dealt with but would love to. 4 different people now.