House and (No) Home

1. I bought a JVC UHD 55inch about two months. It froze. When trying to return it I was notified that I need to pay an extra amount for them to pick it up since I had picked it up myself. 2. It was replaced by a second one which froze again. I reported it and it was taken away for two weeks to be fixed 3. It was delivered without the remote.I phone the contractor and he blatantly ignores my call. HE rings back once and then doesn't call back or pick up any of my ensuing calls. 4.I call house and home and they decide to make a call to him, He picks up and says he will bring it on Tuesday. TUESDAY. IT is currently Thursday, my TV doesnt have a manual function. 5. I go to House and home. I am advised to take a spare remote and return it when I have mine. I am assured it's the one for the TV. I asked the attendant several times because the TV he was referring to looked very different from mine. I even told him my remote was longer. HE insisted that he was sure. 6. I arrive home and lo and behold it is not working. 7. I am tired. They have tried my patience enough and in all of this noone has apologized for any inconvenience-either I am asked to pay to get a service that I should not have needed if their TVs worked OR I am told to absolve the technician because he admitted the fault and said he would rectify it. I know they sell affordable furniture. I am home now with a remote that doesn't work with a TV I am not sure will either. This is not OK. (I won't even start on the event when one of their people told us not to sit on the sofas because we may not end up buying)