House and home.e

I purchased a lounge suite 27 november 2019(black friday) which i only received at the end of jan 2020, few weeks later the entire bar across the bottom broke which resulted in the couch unusable after a few more weeks after n assessor evaluated it they replaced it. The new couches were replaced in May 2020 they were so uncomfortable cos as u sit on it u literally slid off it again an assessor came to evaluate it and came to the conclusion that it was defective and after a long wait again it was replaced. The new couches arrived to my dismay it was most uncomfortable rock hard and the fabric is just fraying the legs brake off wvwetime it gets moved. I called H&H last week to tell them the of poor workmanship and quality according to them the guarantee is no longer valid as the purchase date was nov 2019 I did explain the issues and the amount of times these were exchanged they did not want to accept anything I had to say. I've spoken to the manager Riaz on Thursday he was to get back to me to date im still waiting for his call I've tried to contact him however he dont take my calls I always get a message that he will call me. I'm very unhappy about my lounge suite and worst of all the after sales service.

Please help