HOUSE AND HOME - WORST CUSTOMER SERVICE

I've purchased a HiSense Fridge from House and Home, Boksburg on Thursday 21 March 2019 as a gift for my daughter. As she is residing in Bloemfontein, we've requested that she takes delivery in Bloemfontein at House and Home, Fleurdal Mall. She received a phone call on Saturday informing her that the fridge was available for collection. On Monday when they went to collect the Fridge, she was informed that they don't have stock. After further enquiry it was established that the shop sold this fridge to another customer.

She is moving into a flat on the weekend, now House and Home tells her that they might perhaps only have the Fridge available on Thursday/ Friday next week.

This is totally unacceptable and the WORST service I've ever encountered.

I'm at the point of demanding a cash refund (R4668.99) and let her purchase the fridge from another supplier who at least value their customers and their business.