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Nadia A

1 reviews | Active since Sept 2010

20 Mar 2015, 09:43

HOUSE AND HOME UNREASONABLE

Hi. My husband bought a bed through house and home and unfortunately lost his work last year. I must admit that we did not make two months payment on the account. I've taken over making payments now. we are two months in arrears but I am making payments R250.00 on a monthly basis. this morning my husband called me to tell me that house and home fetched the bed. I can understand them fetching the bed if payment is not made. I feel it is so wrong of house and home to just come and fetch the bed even though payments are being made. there is just an outstanding balance of R658.10 and an arrears of R213.65 my last receipt number is 022493 paid 03/03/2015. if you you would like i could fax or mail you my last receipt.

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Replies (1)
House & Home
House & Home's reply20 Mar 2015, 10:45
Official
Hello Nadu,

We acknowledge receipt of your complaint and quote Ref Nr 005485-01. We have escalated the matter to Senior Management for further action.

Kind regards
Margaret Hills
Customer Relations
House & Home / OK Furniture
Head Office