HOUSE AND HOME UNFAIR CONSUMER TREATMENT

Hello Peter

I have a complain, six months back on the 4th of June 2020 I was so excited to surprise my wife and kids with a new Telefunken 58 FHDB TV, I took some leave money to buy them a TV.

Bought the TV cash at House and Home in Endenvale, it was R4749. 00 on special, checked the TV and signed all the relevant document, when I got home switched the TV on it had a crack on the corner under the TV sticker.

Rushed back to report the matter and it was less than 2 hours. When I got there I was told I signed for the TV being fine, I agree that's true I did signed only to findout the crack was under the sticker nobody would have noticed under the sticker there was acrack, the manager said they will take it in for an investigation, report came back saying it was physical damage, my question was physical damage from who's side, my thought was could anybody buy something and break it, so I requested for another investigation with no luck

I decided to take the TV and took it was my loss, but the TV was working fine with the crack on the side, on the 23rd December 2020 my TV was stuck on white screen seeing Word faintly, rebooted the TV and screen stayed black, took the TV back on the 24th and I was told my warranty was void and they will not help me but the manager decided to send it back for an investigation, today I was told that they will not check the TV cause the is a crack so my warranty is void, now my question is why don't they check cause I have a 12 months warranty, or is it because they don't repair Telefunken tv cause thats what I was informed by one of the house and home employee.

Bongani Radebe *** ***