House and Home Tokai - Refuses to

Having endless problems with this store, bought a television and bed set at house and home tokai and within 7days i reported that the tv is heating up. Store manager Luzano refused to escalate this complaint to his area manager. After 6 months i managed to get hold of the area manager via a 3rd party and only the 7th month the television was replaced.

Escalate a complaint to the store manager and Regional Manager with regards to the matters that has a dent on the one side and the same as the television there has been a back and forth communication , requested both Regional manager and store manager to escalate this complaint to the regional managers reporting line and both refuse to do so.

Spent so much money on driving up and down trying to resolve this, airtime to make telephone calls and data to send emails.

I would like to know why my request as a customer for the regionals managers reporting line to contact me is refused on being escalated.

Worse service ever. As a customer who have spent so much money at this store, this is not the service i expect especially if the items was not bought on credit. They had no problem recieving the money, however when it come to replacing items still under warranty/gaurentee it's a problem getting a refund or replacement.

Why does this store manager and Regional Manager refuse to escalate my complaint a more senior manager, after the customer had requested them to do so several times.

Regard Concerned customer