House and Home Tokai

My wife purchased a Samsung TV from House and Home Tokai a few months back. About three weeks ago the TV developed an issue whereby it would constantly switch off and on again. We contacted House and Home and they sent someone out to our home to check the TV. The TV was then taken away for repairs. Two days later I received an sms message from Samsung saying that the tv was being repaired and would be done shortly. A couple of days later I received another sms saying that the repair was canceled and that I should contact Samsung. I contacted Samsung and was informed that the repair company did not have the required part and he TV was then given to another Company. I had to do constant follow ups as neither Samsung nor House and Home would contact us to supply feedback. Eventually I phoned Samsung again on Tuesday 02 August and I was informed that the TV was repaired and would be delivered the following day or Thursday. Thursday came and no TV was delivered. On Friday I phoned Samsung and was informed that they would find out from the repair company where the TV was and report back to me. No report back was done. I phoned House and Home and was informed they will contact us , but did not. I sent an e mail to the Manager of House and Home stating my disgust in the lack of service and that more than two weeks had passed and we still did not have out TV back which we hasld paid for. No response received. I phoned Samsuhg 5 more times and eventually they sent a mail to the repair company asking when the TV would be delivered. The repair company rep**** " We will try next week Monday". I rep**** that was unacceptable as the TV was ready 3 days earlier already. No response. I phoned the Manager of House and Home to voice my disgust at the lack of service. He promised to investigate and revert to us, but decided to go home at 5pm and did not bother to call us. My wife phoned the Store again and spoke to a different manager who asked me to send him the mail sent by the repair company and he would follow it up. I told him that his e mail address was the same one that I had sent the mail of complaint to and did not receive any response. It is now 3 weeks later and we still do not have our TV. We are disgusted at the terrible service by House and Home and SAMSUNG.