House and Home Somerset West

Dear House and Home,

I am writing this complaint with high disappointment. I purchased a Hisense fridge around December last year and when the delivery came there was damage on the fridge and I did not accept the delivery. The driver took back the damaged fridge and I waited for days to get a replacement until I personally went to the shop to enquire why they were not delivering my fridge because it has been paid.

Firstly the manager did not have interest in dealing with my situation, they simply said the "the salesperson was not available". I had to put my foot down to demand a fridge since I have already paid for it, two hours later while waiting they authorised another brand "Defy" even though I initially paid for a Hisense. I was desperate staying without a fridge for days, hence I accepted the fridge they offered me. When they delivered the Defy fridge it also came with a dent and at this stage I completely lost it. I asked the delivery driver to take it back, however he refused because of time and I am now stuck with a dented fridge that I never even chose.

The biggest issue is I now have to deal with this new Defy fridge that has got so much ice that I have to switch it off to defrost it, the temperature is currently set on number two to be generating so much ice and it is affecting the freezer drawers that are not closing properly because of this ice.

I want House and Home to collect this unoperational fridge and replace it with the functional fridge or else they must refund me because I am struggling.

The service is poor and unacceptable!