House and Home sells items that are out of stock

Pathetic Setvice from House and Home Richards Bay. It is rather unbelievable not even the complaints department reverts back. I ordered my items almost two weeks ago. Spent more than R100 in airtime trying to find out where my items are. The excuse is that there was no stock of the washing machine. When I asked the store manager why they sell items that are out of stock I was told that it should not have happened. During the week I was informed that my items would be here by Friday. Friday came and went. Then I was told Saturday or Sunday. Then I received a call from the store manager (the first communication from House and home) informing me that the items would be delivered by 10. I cancelled my plans for the day 11:30.....still nothing. Now I am told that they can not give me a time but "let's say 16:00". After the phone was slammed down in my ear by the gentleman in receiving.i purchased the items even after I was warned against it due to a lack of customer service. My sister waited almost a year for a replacement fridge basket. I submitted a complaint via E-mail and received confirmation of the same and have not had any further feedback. I am now sitting with two weeks of washing and a sorry. I am tired of people with attitude and retailers that just don't care. Why does every thing have to be a mission. Because people get away with it. I am really tired.