House and Home selling display items as new items

I have recently bought a lounge suite with House and Home East Gate, I was told by the sales person that its good quality furniture. I have noted that the couches are damaged (three seater and the one seater) of which they have taken them for repairs, these couches are still under guarantee. The drivers who collected the one seater on Saturday 14 Feb 2015 told me that this lounge suite was a display item, this came as a shock to me because I was never informed that I am buying second hand furniture! I feel that I have been **** to. I have reported this case with Sandra Howie at House and Home regional office who has totally ignored my email communication who is treating this case as another repair case. Sandra is protecting the store and the staff, she does not care about the fact that these couches were a display item and I do not want second hand furniture, These couches were cleaned before they were delivered to me which is why they looked new! house and home does not care about their customers, Sandra has totally ignored my customer complaint!<br> <br>