HOUSE AND HOME SANDTON ******* SERVICE!

I bought a JVC 40" Plasma t.v on the 07th of December 2018 and it came with a 1 year guarantee. A couple of days ago I switched on the TV and it had pixilated. When I took it back to House and Home they told me that we had dropped it but the TV didn't even have scratches on the edges or anyother place to prove that it had been dropped plus we had it mounted on the wall to avoid incidents such as the TV falling and any other thing. The stuff was rude and disrespectful and didn't even want us to explain to them our side of the story, they kept on insisting that we dropped the TV. Their service is horrible and ******* and I hope their stuff gets proper customer training and learn to explain how the guarantee works because all of sudden they were telling us that the garantee doesn't cover the screen which is just *******! This is not the first time they pull such a stunt on customers and it's just *******! Because they have just lost another customer!