House and Home rips customers off

I’m appalled by your service and that of your employees. I made a lay-by now that I have finished paying it you guys don’t want to give my couch. I went to N1 to arrange delivery I was told they do not know when it will come which is unacceptable why was a couch not accounted for my lay-by that’s why it’s called a lay-by . The manager made me wait a good 20 mins until I told him I have to leave he **** and said he would call me later to tell me when I will get my couch until now he has not done that. To top it off the ladies in front where rude whispering in Afrikaans. I want my couch your service is appalling and I’m taking this to consumer council might as well claim ****** monies from you since now you have my money and my kids must sit on the floor!