House and Home - poor service

I went to house and home in Tokai and unfortunately it happened to be Black Friday. We received no assistance whatsoever and no one came to help or asked us if they could assist. We eventually asked around for help and we received assistance from Mr Wade, we ended up buying a fridge and a lounge suite. We were advised that they didn't have the lounge suite in stock but that it should arrive shortly. Mr Wade tried his best to process the application as fast as he could. We subsequently moved out of the area and the closest House and Home is Cape Gate Mall. My husband went to Cape Gate to pay the delivery fee and to have the lounge suite treated to be stainproof as the stock finally arrived in Cape Town. My husband was turned away because according to Cape Gate there were no lounge suites left and my husband was asked to take a different lounge suite. My husband left and I called to enquire and then I was advised that there were 4 lounge suites left. My husband had to go back to Cape Gate received more attitude and then eventually they allowed him to pay the cost. So the purchase was made the 29/11/19 and it's almost 3 weeks later and we still have not heard anything. If we don't follow up nothing happens. Also why have these promotional deals on stock you don't have? If you put an item on promotion ofcourse it will sell! Surely you should know customer behaviour? Your service is very poor to say the least. Mr Wade you helped us a great deal and we thank you for that! However House and Home you make things impossible for your employees because you do not deliver on what you promise. This experience has left a bad taste in my mouth and i wish to never purchase from your store again. I shall reply to this post once the goods are received so that other potential buyers may have an idea of what the timeframe of delivery is.