HOUSE AND HOME ONLINE SYSTEM IS A ****************

So disapointed with the service cause the products are of quality. I have requested for a statement to be emailed to me because I am 100% sure that this account should be CLOSED by now. Reason being I have been paying in advance and the last statement I received reflected a negative arrears balance of - R600. I called (16:43pm) in to the online service *** and was told I owe R480 when I enquired about the amount I'm inadvanced with, was told 'she can't see that amount system problems'. I hanged up and called again and was told to contact Collection department *** which I requested for my statement to be emailed [Email Removed] at 16:48pm and have not received anything yet. I logged into the Rainbow finance website to check my balance and it reflected a R0.00 balance which is correct but House and Home reflects and outstanding balance.