House and Home online store

Good day. House and Home don’t even deserve 1 star, but unfortunately you can’t move on until you select at least one. After reading all the bad reviews, I’m utterly shocked that the retail store does not attend to all its unhappy customers. I purchased an air fryer on 25 Nov and the online store had stock, so why has it not being delivered. If you try contact house and home customer service, you just do not get through and constantly hear a message that they are experiencing high call volumes. It’s utterly shocking and leaves us consumers fuming. How does one even get hold of anybody, let alone trace your order?