House and home-No stock

Hi All. I purchased a freezer from house and home on the 24th of November 2021. To date I still don't have my purchase and the no contact from anyone in Management to explain why there is no stock or when I will get it. I have made numerous calls and emailed there customer care line also. They keep saying they will email the supplier and go through my documents and get back to me but none does. The payment was made almost a month ago and I still have no idea when I will receive my product. This is terrible service. Very disappointing from house and home and the shoprite group.