House and Home Never again!

I purchased a HiSense (fuzzy-twist less) washing machine In late March 2022. After 3 loads of washing being done the machine stopped spinning. After about a week of calling House and Home back and fourth the Hi sense rep arrived, confirmed that the machine was faulty and advised that he would write report and the store would need to replace the machine. After following up numerous times about 3weeks later the machine was eventually replaced. Now once again, a week into using the new machine i am having the same issue. On Monday i called House and Home, spoke to Jan the Manager at N1 City and still have not received any feedback on when this machine will be collected. House and home has no sense of urgency at all. The service received from the day i purchased this machine has been putrid. I cannot understand how you are selling these defective appliances. Its the same issue with both brand new machines.