House and home Menlyn **** customer care

I bought a double door hisens fridge from house and home 2 months ago and it stopped working on the 09/12/2022 so I went to house and home on the 11/12/2022 spoken to the complaints person Klaas he said that he will call me the following Monday I am still waiting for his call I have phoned house and home on Monday and they forwarded my call to Klaas he did not bother to answer my call I left a note that you should call me back and he hasn't done that either today I called about 4 times still the phone only rings when they forward me to Klaas. I really don't know how house and home customers can trust them if they can't even call you all my food is going off becouse the freezer isn't working hoe is suppose to refund me for this inconvenience that house and home is cousing me. Really bad service almost no effort from there side