House and Home Meadowdale mall

My Fiancée purchased a defy washing machine DAW 382 from House and Home Meadowdale last year November 2020 as a gift and it was delivered to my apartment. Since it was delivered boxed and wrapped and having faith in them then as a big company we did not unwrap it and i continued using the old washing machine before giving it away. On the 15th of January upon unboxing it, to our surprise it had a huge dent. We initially thought the curve might be part of the design then we attempted to use the washing machine and it kept making a noiseand huge bursts of movement proving that its faulty. Since calling and complaining the same day, i have been waiting for feedback calls or follow ups to no avail at all, and we had to drive to the store and place a complaint. Since then it took House and home 3 weeks to send a technician to check the machine thoroughly and he too confirmed that the washing machine was not only brand new but it was very faulty with the drum swiveling on the dent and making a huge noise and he confirmed that the report was sent back to defy and house and home.. House and home is refusing to assist with this matter and they do not even have the decency to update us on the progress of the complaint. We are stuck with a pile a washing, a faulty washing machine and above that we have to follow after them without receiving a straight forward response. I am disappointed and disgusted. I strongly advise against purchasing from them, I would much rather go to a demo store and buy an unboxed unit than buying a brand new faulty unit from them. I am disgusted at the level of handing such discrepancies, it is utter *******.