House and Home is the worst retailer to purchase anything from

The worst service I have receive from any retailer, I purchased a lounge suite on a black Friday special, after advising that I live in a complex they sold it too me knowing full well it will not fit through the door of my unit, needless to say, when they delivered, the lunge suite need to be returned to the store, I requested a refund on the 7th Of December, the store advised that can only do a store refund when and if a client pays cash, and I will not get my R400 delivery fee, I decided to see for another item in store. The manager of the Fourways branch advised they will not sell a 3 seater to me as it may not fit so they will do a refund through head office which may be faster, all documents was filled and sent through for the refund to be process on the 8th. I called head office on Monday the 8th and they advised they never received any requests for my refund. I then laid a formal complaint. She called they branch and gave them an earful as so why I called head office in the first place. The branch did not do their job timeously. I was advised by the branch that the refund was processed on the 8th and I could get my refund by the 12th. So I waited, the money was not in my account. I called today, spoke to finace department in head office who tells me I will only get my money on Friday the 19th, The branch in Fourways tells me that I was in a queue for the money to be processed and it was not prioritized. So in hind sight I would be with a lounge suite for 15 days due to negligence, poor customer service and blatant disregard by House and Home who clearly want nothing more to take peoples money and not deliver a service. I cannot purchase a new lounge until I have my refund.